Training Topics
Learn to Excel as a Manager & Supervisor and Motivate Your
Staff. Here's Your Toolkit!
Profit Magazine reported that the No. 2 problem facing successful businesses is finding and keeping good people. Corporate and government employers face this challenge every day.
Do some of these complaints sound familiar?
“I find it a constant battle trying to motivate my staff. I’ve
tried lots of ideas but nothing seems to work for very long.”
“I’ve been a manager for a few years but have not had any actual management training.”
“I often get stressed and ‘lose my cool’ in dealing with angry customers or problems with employees. I need to respond better rather than just making the problem worse.”
“I have several staff members that are older than me. Some are only a
few years from retirement and I can’t seem to get them motivated.”
“Some of our staff are negative and difficult to work with. This
negativity has started to spread to others and is now creating a
real problem in the whole department.”
“I’m a new manager, and I’m finding it hard to manage staff that are my friends.”
This session will give you tools, skills, and specific language to use to motivate your staff, improve their performance, and hold them accountable.
“Thanks, Jim, for an excellent presentation. Our staff loved your humour and creative approach. It was a lot of new information and practical skills that will really help our team.”
- Marie Hanson
How to Communicate Effectively with Tact and Diplomacy in
Tough Situations
Learn how to maintain your composure in any situation, and communicate with confidence and poise. Four hundred companies were surveyed and asked to list the top characteristics they look for in new employees. The #1 response was communication skills; experience was listed as #2.
The ability to solve problems and handle pressure situations is critical in today’s work environment. Are ramblers or interrupters a problem for you? Especially in meetings that drag on and on? In this session you will learn many techniques to deal with difficult people confidently and effectively.
Whether you are facing an angry client, a tough negotiation, or a challenging co-worker, you will acquire the skills needed to maintain control and get results. This session will help to boost your self-esteem and confidence, increase staff morale and professionalism, and improve performance and productivity.
“Jim, we want to plan another training session for January. I would like it to be
a carbon copy of what you presented the last time. Everyone raved about your
session so much, I wouldn’t change a thing. Thanks again!"
- Peter Spurrell
How to Successfully Manage Your Full Schedule of Time,
Projects, and Priorities
Has your in-box taken on a life of its own? Do you never seem to get it all done, no matter how much you struggle to stay organized? Is your to-do list still almost full at the end of the day? How do you decide what to do first?
This session will help you to deal with daily challenges and get things done. Learn how to get past procrastination and prioritize what to do first. Learn how to delegate effectively and reduce your stress load. This session will help you to gain the greatest productivity from your time as you deal with increased workloads and responsibilities.
Finally, you will be equipped with strategies used by leaders and efficiency experts to enable you to calmly and effectively deal with several top priority projects that require your immediate attention. If you are “too busy” to take a course in managing your time and priorities, then you NEED to take this course! You will learn how to immediately apply these ideas and strategies to make your workplace more enjoyable and much more productive!
“We really enjoyed the training that you recently provided. It’s great to see
that a relatively dry topic can be made interesting and fun. It was especially
helpful to break it into two half-day sessions. Thanks, Jim."
- Danielle Green
Listing of Topics:
(The underlined topics are some of the most popular for workshops & one-on-one coaching.)
Effective Business Writing (and Proofreading) for Today's Professionals!Managing Your Email Effectively - Deal With the High Volume of Emails Quickly and Easily.How to Become a Better Communicator (and Solve the Biggest Problem in Most Organizations).Learn to Excel as a Manager & Supervisor and Motivate Your Staff. Here's Your Toolkit!How to Discipline Objectively, Fairly, and Still Keep Your Staff Motivated.How to Communicate Effectively with Tact and Diplomacy in Tough Situations.How to Successfully Manage Your Full Schedule of Time, Projects, and Priorities.How to Manage Multiple Generations, Cultures, and Personality Styles in Developing Your Team.Sales Performance Training - Increasing Your Productivity and Profitability in Every Sales Call!Customer Service Excellence - Attract and 'Keep' Valued, Repeat Customers!How to Facilitate Meetings That Stay on Track, Get Results, and Don't Take Forever.How to Take Minutes in Meetings - Keep Everybody Informed Easily and Concisely.Emotional Control: How to Remain Calm, Confident, and Productive Under Pressure.How to Remove Stress From Your Workplace - Create a Calm, Respectful, and Productive Work Environment.Develop your Company's 'Code of Conduct' - What Behaviours are Acceptable and What are NOT Acceptable in Your Workplace?!Essential Conflict Resolution - How to Solve it Today and Help Prevent it in the Future.Mindfulness Meditation - Improve Relationships, Peacefulness, and 'Productivity' at Work, Home . . . Anywhere.What About Outside of Work! How to Ensure Your Staff Positively Reflect Your Organization with Professionalism and Respect Everywhere They Go.How to Confidently Speak in Public and Deliver Great Presentations. (A very popular topic - this is also the # 1 skill of leaders!)No Limits! Unleash the Creativity of Your Staff to Make Better Decisions and Solve Problems.Total Teamwork Package! - How to Get the Best From Your People in Challenging Times.Leading Without Authority - Developing a Leadership Mindset in 'Every' Staff Member.How to Develop a Mentorship Program and Fast-Track Your Staff to Peak Performance.Dealing With Change - Develop a Collective Mindset of Opportunity and Adaptiveness Rather Than Fear and Negativity.The Essentials of Leadership - How to Create and Sustain High Performance Teams.How to Deal with Unacceptable Behaviour in the Workplace.Remove Negativity Once and For All! (The Rest of Your Staff Will Thank You!)"Train the Trainer Program!" Let Me Show You How to Develop Your In-Company Training Program to Develop Your Staff! Then You Can Also Market This Within Your Industry, Position Yourself as an Industry Leader, and Create a New Profit-Generation Centre.
